The objective of an investigation is to identify hazards
that have not been properly controlled and implement measures to prevent
similar injuries from occurring. All investigations need to be conducted by
persons trained to review for root causes. The results of the
investigation need to be documented in a report that includes corrective
actions. Ensure workers are informed of any corrective actions that have taken
place as a result of the incident.
Incidents related to psychological trauma should be handled
in the same manner keeping in mind the impact to the workers involved or who
may have witnessed the incident. Early medical attention or counselling
intervention has been shown to be effective in supporting workers who have been
impacted by psychological trauma.
When investigating incidents related to harassment and
violence, consideration will need to be given to maintain confidentiality. Only persons
trained in handling these types of incidents should conduct the investigation.
The results of these types of incidents need to be kept confidential.
Watch this video, which covers the basics of conducting
Having an accessible incident report form that
incorporates psychological safety and health will help in the investigation
process. Please see the sample on page 140 of the Assembling
the Pieces Guide.
Return to list of 11 elements of a safety and health program.